Indian Language Emotional AI Calling Agent
A multilingual voice agent for Indian enterprise contact centers with emotion detection and voice cloning.
Indian contact centers handle millions of calls a day across a dozen languages, and off-the-shelf voice AI collapses the moment a caller code-switches between Hindi and English mid-sentence. We are building a speech-to-speech agent trained on Indian accents and mixed-language speech that listens, detects the caller's emotional state in real time, and adapts its tone, pacing and escalation behaviour accordingly — so an irate customer is routed to a human before the conversation breaks down.
Fine-tuning open speech models on accented, code-switched Indian audio so recognition holds up on noisy mobile calls.
Prosody and text signals fused to classify frustration, confusion and urgency within the first few seconds of speech.
Brand-consistent Indian-language voices generated from short consented samples, with watermarking and usage logging.
Sub-second turn-taking, interruption handling and graceful fallback so conversations feel human rather than scripted.
Students annotate and clean regional speech datasets, run evaluation harnesses on emotion classifiers, and build the call-analytics dashboards used to review agent transcripts.
